Likeable business : why today?s consumers demand more and how leaders can deliver /

Bibliographic Details
Main Author: Kerpen, Dave
Format: Book
Published: New York: McGraw-Hill, c2013.
Subjects:
Description
Item Description:Includes index
Physical Description:xiv, 220 p: ill; 23cm.
ISBN:9780071800471 (pbk. : alk. paper); rm 88.00