APA (7th ed.) Citation

Evenson, R. (2012). Powerful phrases for effective customer service: Over 700 ready-to-use phrases and scripts that really get results. American Management Association.

Chicago Style (17th ed.) Citation

Evenson, Renee. Powerful Phrases for Effective Customer Service: Over 700 Ready-to-use Phrases and Scripts That Really Get Results. New York: American Management Association, 2012.

MLA (8th ed.) Citation

Evenson, Renee. Powerful Phrases for Effective Customer Service: Over 700 Ready-to-use Phrases and Scripts That Really Get Results. American Management Association, 2012.