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| LEADER |
00621cam a2200181 7i4500 |
| 001 |
0000039149 |
| 005 |
20151104090000.0 |
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##20151104150300.0 |
| 003 |
##MY-KlINT |
| 020 |
# |
# |
|a 9780814420324
|
| 039 |
# |
9 |
|y 201511041503
|z VLOAD
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| 090 |
0 |
0 |
|a 658.812014
|b EVE
|
| 100 |
1 |
# |
|a Evenson, Renee,
|d 1951-
|
| 245 |
0 |
0 |
|a Powerful phrases for effective customer service :
|b over 700 ready-to-use phrases and scripts that really get results /
|c Renee Evenson.
|
| 260 |
# |
# |
|a New York:
|b American Management Association,
|c c2012.
|
| 300 |
# |
# |
|a x, 294 p;
|c 23cm.
|
| 650 |
# |
0 |
|a Customer services --
|x Terminology
|
| 650 |
# |
0 |
|a Business communication
|