Powerful phrases for effective customer service : over 700 ready-to-use phrases and scripts that really get results /

Powerful phrases for effective customer service : over 700 ready-to-use phrases and scripts that really get results /

Bibliographic Details
Main Author: Evenson, Renee, 1951-
Format: Book
Published: New York: American Management Association, c2012.
Subjects:
Customer services -- > Terminology
Business communication

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