|
|
|
|
| LEADER |
00692cam a2200193 7i4500 |
| 001 |
0000039150 |
| 005 |
20151104090000.0 |
| 005 |
##20151104150300.0 |
| 003 |
##MY-KlINT |
| 020 |
# |
# |
|a 9781118360729 (hardback)
|
| 039 |
# |
9 |
|y 201511041503
|z VLOAD
|
| 090 |
0 |
0 |
|a 658
|b McD
|
| 100 |
1 |
# |
|a McDonald, Kelly,
|d 1961-
|
| 245 |
0 |
0 |
|a Crafting the customer experience for people not like you :
|b how to delight and engage the customers your competitors don?t understand /
|c Kelly McDonald.
|
| 260 |
# |
# |
|a New York:
|b John Wiley & Sons, Inc,
|c [2013].
|
| 300 |
# |
# |
|a ix, 197 pages:
|b illustrations;
|c 24cm.
|
| 650 |
# |
0 |
|a Consumer satisfaction
|
| 650 |
# |
0 |
|a Customer services
|
| 650 |
# |
0 |
|a Customer relations --
|x Management
|