APA (7th ed.) Citation

Cockerell, L. (2013). The customer rules: The 39 essential rules for delivering sensational service (First Edition.). Crown Business.

Chicago Style (17th ed.) Citation

Cockerell, Lee. The Customer Rules: The 39 Essential Rules for Delivering Sensational Service. First Edition. New York: Crown Business, 2013.

MLA (8th ed.) Citation

Cockerell, Lee. The Customer Rules: The 39 Essential Rules for Delivering Sensational Service. First Edition. Crown Business, 2013.

Warning: These citations may not always be 100% accurate.