The customer rules : the 39 essential rules for delivering sensational service /

Bibliographic Details
Main Author: Cockerell, Lee
Format: Book
Published: New York: Crown Business, [2013].
Edition:First Edition.
Subjects:
Description
Item Description:Includes index
Physical Description:xiv, 189 pages; 21cm.
ISBN:9780770435608 (hc : alk. paper), 9781781251225