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| LEADER |
00636cam a2200205 7i4500 |
| 001 |
0000039175 |
| 005 |
20151104090000.0 |
| 005 |
##20151104150300.0 |
| 003 |
##MY-KlINT |
| 020 |
# |
# |
|a 9780770435608 (hc : alk. paper), 9781781251225
|
| 039 |
# |
9 |
|y 201511041503
|z VLOAD
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| 090 |
0 |
0 |
|a 658.812
|b COC
|
| 100 |
1 |
# |
|a Cockerell, Lee
|
| 245 |
1 |
4 |
|a The customer rules :
|b the 39 essential rules for delivering sensational service /
|c Lee Cockerell.
|
| 250 |
# |
# |
|a First Edition.
|
| 260 |
# |
# |
|a New York:
|b Crown Business,
|c [2013].
|
| 300 |
# |
# |
|a xiv, 189 pages;
|c 21cm.
|
| 500 |
# |
# |
|a Includes index
|
| 650 |
# |
0 |
|a Customer relations
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| 650 |
# |
0 |
|a Customer services
|