Lederman, M. T. (2012). The 11 laws of likability: Relationship networking-- because people do business with people they like. American Management Association.
Chicago Style (17th ed.) CitationLederman, Michelle Tillis. The 11 Laws of Likability: Relationship Networking-- Because People Do Business with People They like. New York: American Management Association, 2012.
MLA (8th ed.) CitationLederman, Michelle Tillis. The 11 Laws of Likability: Relationship Networking-- Because People Do Business with People They like. American Management Association, 2012.
Warning: These citations may not always be 100% accurate.