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|a 0070305838
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| 039 |
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9 |
|y 201511041511
|z VLOAD
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| 090 |
0 |
0 |
|a 658.4 HOW
|
| 100 |
1 |
# |
|a HOWE, Roger J.
|
| 245 |
0 |
0 |
|a Quality on trial :
|b Bringing bottom-line accountability to the quality effort /
|c Roger J. Howe, Dee Gaeddert, Maynard A. Howe..
|
| 250 |
# |
# |
|a 2nd Ed..
|
| 260 |
# |
# |
|a New York:
|b McGraw-Hill, Inc,
|c 1995.
|
| 300 |
# |
# |
|a x:
|b 163p includes index;
|c 26x1.5cm.
|
| 650 |
# |
0 |
|a Total quality management
|
| 650 |
# |
0 |
|a Organizational change
|
| 650 |
# |
0 |
|a Consumer satisfaction
|