APA (7th ed.) Citation

Oakland, J. S. (1993). Total Quality Management: The rooute to improving performance (2Rev. ed.). Butterworth.

Chicago Style (17th ed.) Citation

Oakland, John S. Total Quality Management: The Rooute to Improving Performance. 2Rev. ed. Oxford: Butterworth, 1993.

MLA (8th ed.) Citation

Oakland, John S. Total Quality Management: The Rooute to Improving Performance. 2Rev. ed. Butterworth, 1993.