APA (7th ed.) Citation

SMITH, I. (1994). Meeting Customer Needs: Ian Smith. Butterworth-Heinemann.

Chicago Style (17th ed.) Citation

SMITH, Ian. Meeting Customer Needs: Ian Smith. Oxford: Butterworth-Heinemann, 1994.

MLA (8th ed.) Citation

SMITH, Ian. Meeting Customer Needs: Ian Smith. Butterworth-Heinemann, 1994.

Warning: These citations may not always be 100% accurate.