The Quest for quality in services /
| Main Author: | |
|---|---|
| Format: | Book |
| Published: |
N.Y:
Quality Press,
1989.
|
| Subjects: |
| LEADER | 00598cam a2200217 7i4500 | ||
|---|---|---|---|
| 001 | 0000040511 | ||
| 005 | 20151104090000.0 | ||
| 005 | ##20151104151500.0 | ||
| 002 | ##000000652 | ||
| 003 | ##MY-KlINT | ||
| 008 | 151104 00010 eng | ||
| 020 | # | # | |a 0527916447 |
| 039 | # | 9 | |y 201511041515 |z VLOAD |
| 090 | 0 | 0 | |a 658.62 ROS |
| 100 | 1 | # | |a Rosander, A.C. |
| 245 | 0 | 4 | |a The Quest for quality in services / |c by A.C. Rosander.. |
| 260 | # | # | |a N.Y: |b Quality Press, |c 1989. |
| 300 | # | # | |a 568p.. |
| 650 | # | 0 | |a Consumer satisfacation |
| 650 | # | 0 | |a Service industries-Management |
| 650 | # | 0 | |a Service industries-Quality control |