Implementing quality with a customer focus /

Implementing quality with a customer focus /

Bibliographic Details
Main Author:	Griffiths, David
Format:	Book
Published:	N.Y: Quality Resources, 1990.
Subjects:	Gas industry-Customer services-Case studies Gas industry-Quality control-Case studies Implementing quality with a customer focus -- > david Griffiths

Similar Items

Implementing quality with a customer focus /
by: GRIFFITHS, David N.
Published: (1990)

How many lightbulbs does it take to change a planet? : 95 ways to save planet earth /
by: Juniper, Tony
Published: (2007)

Akta Bekalan Gas 1993 (Akta 501) & peraturan-peraturan : (hingga 25hb September 2003) /
Published: (2003)

Customer-Focused Quality : what to do on Monday morning /
by: Hinton, Tom
Published: (1994)

Customer-focused quality : what to do on monday morning /
by: Hinton, Tom
Published: (1994)

Quality function deployment (QFD) : integrating customer requirements into product design /
by: AKAO, Yoji
Published: (1990)

Implementing Lean Six Sigma throughout the Supply Chain : The Comprehensive and Transparent Case Study /
by: Cudney, Elizabeth A.

Studies in terrorism : media scolarship and the enigma of terror /
Published: (2003)

Studies in terrorism : media scholarship and the enigma of terror /
by: Chitty, Naren
Published: (2003)

Akta Suruhanjaya Tenaga 2001 (Akta 610) & Energy Commision Act 2001 (Act 610) : (hingga 1hb Oktober 2005) /
Published: (2005)

RISK AND CRISIS MANAGEMENT : 101 Cases /
by: Ishikawa, Akira, 1934-

Customer service best practices : case studies and strategies;
Published: (2004)

World - class customer sotisfaction /
by: Barsky, Jonathan D.
Published: (1995)

Studies in terrorism : media scholarship and the enigma of terror;
Published: (2003)

Cases in total quality management /
by: Oakland, John S.
Published: (1994)

Improving service quality achieving high performance in the public and private sectors /
by: Milakovich, Michael E.

Customer culture : how fedex and other great companies put the customer first every day /
by: Basch, Michael D.
Published: (2003)

Using focus groups in research /
by: Litosseliti, Lia
Published: (2003)

The implement of quality improvement practice in electrical and electronics firms in Malaysia /
by: Suhaiza Hanim Mohamad Zailani
Published: (2005)

Total quality service : principles, practices, and implementation /
by: STAMATIS, D.H
Published: (1996)

Implementing total quality management /
by: MUNRO-Faure, Lesley
Published: (1992)

Total quality service : a simplified approach to.. /
by: Kessler, Sheila
Published: (1995)

Quality service pays : six keys to success /
by: LEFEVRE, Henry L.
Published: (1997)

Total quality service : a simplified approach to using the Baldrige Award criteria /
by: KESSLER, Sheila
Published: (1995)

Total quality services : a simplified approach to using the baldrige award criteria /
by: Kessler, Sheila
Published: (1995)

Customer culture : how Fed Ex and other great companies put the customer first every day /
by: Basch, Michael
Published: (2002)

Pollution control in East Asia : lessons from newly industrializing economies /
by: Rock, Michael T.
Published: (2002)

World class manufacturing casebook : Implementing JIT and TQC /
by: SCHONBERGER, Richard J.
Published: (1987)

World class manufacturing casebook : Implementing JIT and TQC /
by: SCHONBERGER, Richard J.
Published: (1987)

Corporate policy : a case book /
by: Schwartz, Julies J.
Published: (1978)

Corporate policy : a case book /
by: Schwartz, Julies J.
Published: (1978)

Corporate policy : a casebook /
by: SCHWARTZ, Jules J.
Published: (1983)

Hide a dagger behind a smile /
by: Krippendorff, Kaihan
Published: (2007)

Improving service quality : achieving high performance in the public and private sectors /
by: MILAKOVICH, Michael E.
Published: (1995)

Total Quality Service : how organizations use it to create a competitive advantage /
by: BROWN, Stanley A.
Published: (1992)

Managing creation /
by: Perkins, Dennis
Published: (1983)

Implementing total quality management /
by: Faure, Lesley Munro-
Published: (1992)

Focus Group Methodology : Principles and Practice /
by: Liamputtong, Pranee
Published: (2011)

Strategic management : a managerial perspective /
by: Bourgeois, L.J.iii
Published: (1990)

Malaysian management cases /
Published: (1999)