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| LEADER |
00615cam a2200217 7i4500 |
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20151104090000.0 |
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##MY-KlINT |
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|a 0875845703
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|y 201511041520
|z VLOAD
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| 090 |
0 |
0 |
|a 658.812 SCH
|
| 100 |
1 |
# |
|a Schneider, Benjamin.
|
| 245 |
0 |
0 |
|a Wining the service game /
|c Benjamin Schneider, David R. Bowen..
|
| 260 |
# |
# |
|a Boston:
|b Harvard Business,
|c 1995.
|
| 300 |
# |
# |
|a xi:
|b 295 p..
|
| 650 |
# |
0 |
|a Incentives in industry
|
| 650 |
# |
0 |
|a Customer service - Management
|
| 650 |
# |
0 |
|a Employees - Training of
|