World - class customer sotisfaction /
| Main Author: | |
|---|---|
| Format: | Book |
| Published: |
N.Y:
Irwin,
1995.
|
| Subjects: |
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| 020 | # | # | |a 0786301287 |
| 039 | # | 9 | |y 201511041520 |z VLOAD |
| 090 | 0 | 0 | |a 658.812 BAR |
| 100 | 1 | # | |a Barsky, Jonathan D. |
| 245 | 0 | 0 | |a World - class customer sotisfaction / |c Jonathan D. Barsky.. |
| 260 | # | # | |a N.Y: |b Irwin, |c 1995. |
| 300 | # | # | |a xviii: |b 229 p.. |
| 650 | # | 0 | |a Consumer satisfaction - case studies |
| 650 | # | 0 | |a Customer service - case studies |