World - class customer sotisfaction /

World - class customer sotisfaction /

Bibliographic Details
Main Author:	Barsky, Jonathan D.
Format:	Book
Published:	N.Y: Irwin, 1995.
Subjects:	Consumer satisfaction - case studies Customer service - case studies

Similar Items

Customer service best practices : case studies and strategies;
Published: (2004)

World class manufacturing casebook : Implementing JIT and TQC /
by: SCHONBERGER, Richard J.
Published: (1987)

World class manufacturing casebook : Implementing JIT and TQC /
by: SCHONBERGER, Richard J.
Published: (1987)

Customer service secrets /
by: Economy, Peter
Published: (2004)

Customer loyalty : how to earn it how to keep it /
by: Griffin, Jill
Published: (1995)

The customer signs your paycheck /
by: Cooper, Frank
Published: (2010)

magnetic service : secrets for creating passionately devoted customers /
by: Bell, Chip R.

Magnetic services : the secrets for creating passionately devoted customers /
by: Bell, Chip R
Published: (2003)

Magnetic service : secrets for creating passionately devoted customers /
by: Bell, Chip R.
Published: (2003)

The myth of excellence : why great companies never try to be the best at everything /
by: Crawford, Fred
Published: (2001)

Human behavior /
by: DESSLER, Gary

Pelanggan adalah raja : satu panduan praktikal bagi mendapatkan nilai yang lebih daripada apa yang anda bayar /
by: Tschohl, John
Published: (1999)

Delivering effective sosial customer service /
by: Blunt, Carolyn
Published: (2013)

Crafting the customer experience for people not like you : how to delight and engage the customers your competitors don?t understand /
by: McDonald, Kelly, 1961-
Published: (2013)

Cases in consumer behavior /
by: DeBruicker, F. Stewart
Published: (1980)

Pelanggan adalah raja : satu panduan practical bagi mendapatkan nilai yang lebih daripada apa yang anda bayar /
by: Tschohl, John
Published: (1998)

Five star service : how to create magic moments for your customers that get you noticed, remembered, and referred /
by: Heppeli, Michael
Published: (2010)

After marketing : how to keep customers for life through relationship marketing /
by: Vavra, Terry G.
Published: (1992)

1,001 Ways to Keep Customers Coming Back : Wow Ideas That Make Customers Happy and Will Increase Your Bottom Line /
by: Greiner, Donna

The LITTLE Book of BIG Customer Satisfaction Measurement : Ajit Rao, Subhash Chandra.
by: Rao, Ajit
Published: (2012)

Exceptional Service, Exceptional Profit : The Secrets of Building a Five-Star Customer Service Organization /
by: Inghilleri, Leonardo
Published: (2010)

Customer services : career success through customer satisfaction /
by: Timm, Paul R
Published: (2005)

Pengurusan khidmat pelanggan : petua dan teknik /
by: Rahmat Ismail
Published: (2001)

Pengurusan khidmat pelanggan : petua dan teknik /
by: Rahmat Ismail
Published: (2001)

PENGURUSAN KHIDMAT PELANGGAN : Petua & Teknik /
by: Rahmat Ismail

Customer behavior : a managerial perspective.
by: Sheth, Jagdish N
Published: (2004)

Customer culture : how fedex and other great companies put the customer first every day /
by: Basch, Michael D.
Published: (2003)

Satisfied Customers Tell Three Friends, Angry Customers Tell 3,000 : Running a Business in Today's Consumer-Driven World /
by: Blackshaw, Pete

What makes great leaders great : management lessons from icons who changed the world /
by: Arnold, Frank
Published: (2012)

What makes great leaders great : management lessons from icons who changed the world /
by: Arnold, Frank
Published: (2012)

Research methods in marketing and management /
by: Sethna, Beheruz N.
Published: (1984)

Customer Once, Client Forever : 12 Tools for Building Lifetime Business Relationships /
by: Buckingham, Richard, 1963-

Tip menawan hati pelanggan /
by: Zainuddin Zakaria
Published: (2008)

Luxury China : market opportunities and potential /
by: Chevalier, Michel
Published: (2010)

Customers are people... the human touch /
by: McKean, John
Published: (2002)

Koleksi kajian kes II (Panduan mengajar) /
Published: (1996)

Research methods in management : a concise introduction to research in management and business consultancy /
by: Lancaster, Geoff
Published: (2005)

50 case studies for management & supervisory training /
by: Clardy, Alan
Published: (1994)

Leadership and Management Development /
by: Carmichael, Jan

Leading change in public agencies : cases from developing countries /
Published: (2003)