Finch, L. C. (1994). Adab bertelefon & perkhidmatan pelanggan. Pelangi.
Chicago Style (17th ed.) CitationFinch, Lyoyd C. Adab Bertelefon & Perkhidmatan Pelanggan. Johor Bahru: Pelangi, 1994.
MLA (8th ed.) CitationFinch, Lyoyd C. Adab Bertelefon & Perkhidmatan Pelanggan. Pelangi, 1994.
Warning: These citations may not always be 100% accurate.