Service management effectiveness /
| Main Author: | |
|---|---|
| Format: | Book |
| Published: |
San Francisco:
Jossey-Bass,
1990.
|
| Subjects: |
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| 039 | # | 9 | |y 201511041540 |z VLOAD |
| 090 | 0 | 0 | |a 658 BOW |
| 100 | 1 | # | |a Bowen, David E. |
| 245 | 0 | 0 | |a Service management effectiveness / |c David E. Bowen, Richard B. Chase, Thomas G. Cummings, and associations.. |
| 260 | # | # | |a San Francisco: |b Jossey-Bass, |c 1990. |
| 300 | # | # | |a 414 p; |c 25cm. |
| 650 | # | 0 | |a Service industrie -- |x Management |