Service management effectiveness /

Service management effectiveness /

Show other versions (1)

Bibliographic Details
Main Author:	Bowen, David E.
Format:	Book
Published:	San Francisco: Jossey-Bass, 1990.
Subjects:	Service industrie -- > Management

Similar Items

Service management effectiveness : balancing strategy , organization and human resources, operation and marketing /
Published: (1990)

The two faces of management : an American approach to leadership in business and politics /
by: BOWER, Joseph L.
Published: (1984)

Service management effectiveness /
by: Bowen, David E.
Published: (1990)

Services management : an integrated approach /
Published: (2003)

Service management : operations, strategy, information technology /
by: Fitzsimmons, James A.
Published: (2008)

Service management for compatitive advantage /
by: Fitzsimmons , James A
Published: (1994)

The best service is no service : how to liberate your customers from customer service, keep them happy and control costs /
by: Price, Bill
Published: (2008)

Effective customer service : ten step for technical professions /
by: Goetsch, David L.
Published: (2004)

Services management and marketing : studies in Malaysia /
Published: (2009)

The Quest for quality in services /
by: Rosander, A.C
Published: (1989)

Effective Customer Service : Ten Steps for Technical Professions /
by: Goetsch, David L, author

Malaysia service industries..
Published: (1994)

Customer services for dummies /
by: Leland, Karen
Published: (2006)

Risk management technology in financial services : risk control, stress testing, models, and IT systems and structures /
by: Chorafas, Dimitris N
Published: (2007)

The customer service solution : managing emotions, trust and control to win your customer's business /
by: Dasu, Sriram
Published: (2013)

Managing effectively /
by: BERK, Joseph
Published: (1993)

Quality circles in service industries /
by: INGLE, Sud
Published: (1983)

THE KEY To Great Leadership : Rediscovering the Principles of Outstanding Service : Lessons from the front lines of the world's best service companies / /
by: Burwash, Peter

The customer service activity book : 50 activities for inspiring exceptional service /
by: Doane, Darryl S.
Published: (2005)

The customer service activity book : 50 activities for inspiring exceptional service /
by: Doane, Darryl S.
Published: (1200)

Competing in a service economy : how to create a competitive advantage through service development and innovation /
by: Gustafsson, Anders
Published: (2003)

Improving service quality achieving high performance in the public and private sectors /
by: Milakovich, Michael E.

THINKING IN SERVICES : Encoding and Expressing Strategy through Design / : Encoding and Expressing Strategy through Design / : Majid Iqbal.
by: Iqbal, Majid

Professional services : text and cases /
by: DeLong, Thomas
Published: (2003)

Proceedings of the marketing and services management seminar 2009 : case studies in Malaysia : August 19, 2009, Residence Hotel, UNITEN, Bangi,Selangor /
Published: (2009)

50 activities for achieving execellentcustomer service /
by: Doane, Darryl S
Published: (2003)

Service quality : multidisciplinary and multinational perspectives /
Published: (1991)

Services marketing : text, cases, and readings /
by: LOVELOCK, Christopher H.

Wining the service game /
by: Schneider, Benjamin
Published: (1995)

Total Quality Service : how organizations use it to create a competitive advantage /
by: BROWN, Stanley A.
Published: (1992)

Services management : the new paradigm in hospitality /
by: Kandampully, Jay
Published: (2007)

Knowledge intensive business services : organizational forms and national institutions /
Published: (2006)

Leadership in financial services : lessons for the future /
by: Davis, Steven I
Published: (1997)

THIS IS SERVICE DESIGN THINKING : Basics-Tools-Cases /
by: Stickdorn, Marc

Innovation in the service economy : the new wealth of nations /
by: Gallouj, Faiz
Published: (2002)

Delivering effective sosial customer service /
by: Blunt, Carolyn
Published: (2013)

Developing countries and services trade : chasing a black cat in a dark room,blindfolded /
by: Ragharan,Chakravarthi
Published: (2002)

Customer driven services management /
by: Balachandran, S.
Published: (2004)

Effective project planning & management : getting the job done /
by: RANDOLPH, W. Alan
Published: (1988)

GEMBA KAIZEN : A COMMONSENSE, LOW-COST APPROACH TO MANAGEMENT /
by: Imai, Maasaki