APA (7th ed.) Citation

Peters, G. (1994). Benchmarking customer service. Pitman publishing.

Chicago Style (17th ed.) Citation

Peters, Glenn. Benchmarking Customer Service. London: Pitman publishing, 1994.

MLA (8th ed.) Citation

Peters, Glenn. Benchmarking Customer Service. Pitman publishing, 1994.

Warning: These citations may not always be 100% accurate.