Customer-Focused Quality : what to do on Monday morning /

Customer-Focused Quality : what to do on Monday morning /

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Bibliographic Details
Main Author: Hinton, Tom
Format: Book
Published: New Jersey: Prentice-Hall,Inc, c1994.
Subjects:
Customer service- -- > quality control
Description
Physical Description:xiii, 273p: ill..
ISBN:013189630x

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