APA (7th ed.) Citation

DAVIDOW, W. H. (1989). Total Customer Service: The ultimate weapon. Harper & Row Publishers.

Chicago Style (17th ed.) Citation

DAVIDOW, William H. Total Customer Service: The Ultimate Weapon. New York: Harper & Row Publishers, 1989.

MLA (8th ed.) Citation

DAVIDOW, William H. Total Customer Service: The Ultimate Weapon. Harper & Row Publishers, 1989.

Warning: These citations may not always be 100% accurate.