APA (7th ed.) Citation

Crosby, P. B. (1984). Quality without tears. McGraw-Hill Co.

Chicago Style (17th ed.) Citation

Crosby, Phillip B. Quality Without Tears. Singapore: McGraw-Hill Co, 1984.

MLA (8th ed.) Citation

Crosby, Phillip B. Quality Without Tears. McGraw-Hill Co, 1984.