APA (7th ed.) Citation

Bowen, D. E., Cummings, T. G., & Chase, R. B. (1990). Service management effectiveness. Jossey-Bass.

Chicago Style (17th ed.) Citation

Bowen, David E., Thomas G. Cummings, and Richard B. Chase. Service Management Effectiveness. San Francisco: Jossey-Bass, 1990.

MLA (8th ed.) Citation

Bowen, David E., et al. Service Management Effectiveness. Jossey-Bass, 1990.