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| LEADER |
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|a 658
|b BOW
|
| 100 |
1 |
# |
|a Bowen, David E.
|
| 245 |
0 |
0 |
|a Service management effectiveness /
|c David E. Bowen, Richard B. Chase, Thomas G. Cummings, and associates.
|
| 260 |
# |
# |
|a San Francisco:
|b Jossey-Bass,
|c c1990.
|
| 300 |
# |
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|a xxviii,414 p;
|c 25cm.
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|a The Jossey-Bass Management Series
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| 500 |
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|a Include indexes
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| 650 |
# |
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|a Service industrie --
|x Management
|
| 700 |
0 |
# |
|a Cummings, Thomas G.
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| 700 |
0 |
# |
|a Chase, Richard B
|