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|a 0070779740
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|y 201511041621
|z VLOAD
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|a 658.3124
|b CAR
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| 100 |
1 |
# |
|a Carlaw, Peggy
|
| 245 |
0 |
0 |
|a The big book of customer service training games :
|b quick, fun activities for training customer services reps, salespeople, and anyone else who deals with customers /
|c Peggy Carlaw [and] Vasundha Kathleen Deming.
|
| 260 |
# |
# |
|a New York:
|b McGraw-Hill,
|c c1999.
|
| 300 |
# |
# |
|a xiv,209p:
|b ill;
|c 24cm.
|
| 650 |
# |
0 |
|a Customer relations
|
| 650 |
# |
0 |
|a Customer service
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| 700 |
0 |
# |
|a Deming, Vasundha Kathleen
|