APA (7th ed.) Citation

FARRELL, T. J. (1990). Effective telephone skills. Harcourt Brace Jovanovich.

Chicago Style (17th ed.) Citation

FARRELL, Thomas J. Effective Telephone Skills. San Diego: Harcourt Brace Jovanovich, 1990.

MLA (8th ed.) Citation

FARRELL, Thomas J. Effective Telephone Skills. Harcourt Brace Jovanovich, 1990.

Warning: These citations may not always be 100% accurate.