APA (7th ed.) Citation

CROSBY, P. B. (1986). Quality without tears: The art of hassle-free management. McGraw-Hill Book Co.

Chicago Style (17th ed.) Citation

CROSBY, Philip B. Quality Without Tears: The Art of Hassle-free Management. Singapore: McGraw-Hill Book Co, 1986.

MLA (8th ed.) Citation

CROSBY, Philip B. Quality Without Tears: The Art of Hassle-free Management. McGraw-Hill Book Co, 1986.