Balanced scorecard step-by-step for government and nonprofit agencies /

Balanced scorecard step-by-step for government and nonprofit agencies /

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Bibliographic Details
Main Author: Niven, Paul R
Format: Book
Published: Hoboken New Jersey: John Wiley & Sons, Inc, 2003.
Subjects:
Performance standard
Total quality management in government
Administrative agencies -- > Management -- > Evaluation
Benchmarking (Management)
Organizational effectiveness -- > Measurement
Nonfrit organization -- > management -- > Evaluation
Description
Item Description:Includes bibliographical reference & index
Physical Description:xiv,305p: ill; 25cm.
ISBN:0471423289

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