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020 # # |a 0471423289  
039 # 9 |y 201511041630  |z VLOAD 
090 0 0 |a 352.35721   |b NIV 
100 1 # |a Niven, Paul R 
245 0 0 |a Balanced scorecard step-by-step for government and nonprofit agencies /   |c Paul R. Niven. 
260 # # |a Hoboken New Jersey:   |b John Wiley & Sons, Inc,   |c 2003. 
300 # # |a xiv,305p:   |b ill;   |c 25cm. 
500 # # |a Includes bibliographical reference & index 
650 # 0 |a Performance standard  
650 # 0 |a Total quality management in government  
650 # 0 |a Administrative agencies --   |x Management --   |x Evaluation  
650 # 0 |a Benchmarking (Management)  
650 # 0 |a Organizational effectiveness --   |x Measurement  
650 # 0 |a Nonfrit organization --   |x management --   |x Evaluation