Providing qualty in the public sector : A practical approach to improving public servics /
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| Format: | Book |
| Published: |
philadelphia:
Open University Press,
2003.
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| Series: | Public Policy and Management
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| Subjects: |
| Item Description: | Includes bibliographical reference & index |
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| Physical Description: | xiv,292p: ill; 24cm. |
| ISBN: | 0335209556 |