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| LEADER |
00650cam a2200205 7i4500 |
| 001 |
0000049558 |
| 005 |
20151104090000.0 |
| 005 |
##20151104163500.0 |
| 003 |
##MY-KlINT |
| 020 |
# |
# |
|a 1576752364
|
| 039 |
# |
9 |
|y 201511041635
|z VLOAD
|
| 090 |
0 |
0 |
|a 658.812
|b BEl
|
| 100 |
1 |
# |
|a Bell, Chip R
|
| 245 |
0 |
0 |
|a Magnetic services :
|b the secrets for creating passionately devoted customers /
|c Chip R. Bell and Bilijack R. Bell.
|
| 260 |
# |
# |
|a San Francisco:
|b Berrett-Koehler Pub,
|c 2003.
|
| 300 |
# |
# |
|a xv,169p;
|c 25cm.
|
| 500 |
# |
# |
|a includes bibliographical reference & index
|
| 650 |
# |
0 |
|a Customer services
|
| 650 |
# |
0 |
|a Consumer satisfaction
|
| 700 |
0 |
# |
|a Bell, Bilijack R
|