APA (7th ed.) Citation

Greenberg, P. (2004). CRM at the speed of light: Essential customer strategies for the 21 st. centry (3rd. Edition.). McGraw-Hill.

Chicago Style (17th ed.) Citation

Greenberg, Paul. CRM at the Speed of Light: Essential Customer Strategies for the 21 St. Centry. 3rd. Edition. New York: McGraw-Hill, 2004.

MLA (8th ed.) Citation

Greenberg, Paul. CRM at the Speed of Light: Essential Customer Strategies for the 21 St. Centry. 3rd. Edition. McGraw-Hill, 2004.