CRM at the speed of light : essential customer strategies for the 21 st. centry /

CRM at the speed of light : essential customer strategies for the 21 st. centry /

Bibliographic Details
Main Author:	Greenberg, Paul
Format:	Book
Published:	New York: McGraw-Hill, 2004.
Edition:	3rd. Edition.
Subjects:	Customer relations -- > Management Customer relationship -- > Management CRM(Customer Relationship Management)

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