APA (7th ed.) Citation

Timm, P. R. (2005). Customer services: Career success through customer satisfaction (3rd. ed.). Pearson, Prentice Hall.

Chicago Style (17th ed.) Citation

Timm, Paul R. Customer Services: Career Success Through Customer Satisfaction. 3rd. ed. Upper Saddle River, NJ: Pearson, Prentice Hall, 2005.

MLA (8th ed.) Citation

Timm, Paul R. Customer Services: Career Success Through Customer Satisfaction. 3rd. ed. Pearson, Prentice Hall, 2005.