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|y 201511041636
|z VLOAD
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| 090 |
0 |
0 |
|a 658.812
|b TIM
|
| 100 |
1 |
# |
|a Timm, Paul R
|
| 245 |
0 |
0 |
|a Customer services :
|b career success through customer satisfaction /
|c Paul R Timm.
|
| 250 |
# |
# |
|a 3rd. ed..
|
| 260 |
# |
# |
|a Upper Saddle River, NJ:
|b Pearson, Prentice Hall,
|c 2005.
|
| 300 |
# |
# |
|a viii, 232p:
|b ill;
|c 25cm.
|
| 500 |
# |
# |
|a Includes bibliographical reference & index
|
| 650 |
# |
0 |
|a Customer relations
|
| 650 |
# |
0 |
|a Success in business
|
| 650 |
# |
0 |
|a Customer services
|
| 650 |
# |
0 |
|a aConsumer satisfaction
|