Perfect phrase for customer service : hundreds of tools, techniques and scripts for handling any situation /
| Main Author: | |
|---|---|
| Format: | Book |
| Published: |
New York:
McGraw-Hill,
2005.
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| Subjects: |
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| 245 | 0 | 0 | |a Perfect phrase for customer service : |b hundreds of tools, techniques and scripts for handling any situation / |c Robert Bacal. |
| 260 | # | # | |a New York: |b McGraw-Hill, |c 2005. |
| 300 | # | # | |a xv,222p; |c 20cm. |
| 650 | # | 0 | |a Customer services |