APA (7th ed.) Citation

Gross, T. S. (2004). Positively outrageous service: How to delight and astround your customers and win them life (2nd. ed.). Dearborn Trade Pub.

Chicago Style (17th ed.) Citation

Gross, T Scoot. Positively Outrageous Service: How to Delight and Astround Your Customers and Win Them Life. 2nd. ed. Chicago: Dearborn Trade Pub, 2004.

MLA (8th ed.) Citation

Gross, T Scoot. Positively Outrageous Service: How to Delight and Astround Your Customers and Win Them Life. 2nd. ed. Dearborn Trade Pub, 2004.