Positively outrageous service : how to delight and astround your customers and win them life /
| Main Author: | |
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| Format: | Book |
| Published: |
Chicago:
Dearborn Trade Pub,
2004.
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| Edition: | 2nd. ed.. |
| Subjects: |
| Item Description: | Includes index |
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| Physical Description: | xii,211p; 23cm. |
| ISBN: | 0793188237 |