Positively outrageous service : how to delight and astround your customers and win them life /

Positively outrageous service : how to delight and astround your customers and win them life /

Bibliographic Details
Main Author:	Gross, T Scoot
Format:	Book
Published:	Chicago: Dearborn Trade Pub, 2004.
Edition:	2nd. ed..
Subjects:	Customer services

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