APA (7th ed.) Citation

SMITH, I. (2003). Meeting customer needs (3rd. ed.). Butterworth-Heinmann.

Chicago Style (17th ed.) Citation

SMITH, Ian. Meeting Customer Needs. 3rd. ed. Oxford: Butterworth-Heinmann, 2003.

MLA (8th ed.) Citation

SMITH, Ian. Meeting Customer Needs. 3rd. ed. Butterworth-Heinmann, 2003.

Warning: These citations may not always be 100% accurate.