Meeting customer needs /
| Main Author: | |
|---|---|
| Format: | Book |
| Published: |
Oxford:
Butterworth-Heinmann,
2003.
|
| Edition: | 3rd. ed.. |
| Subjects: |
| Item Description: | Includes index |
|---|---|
| Physical Description: | xiii,218p: ill; 25cm. |
| ISBN: | 075065948X |