50 activities for achieving execellentcustomer service /

Bibliographic Details
Main Author:	Doane, Darryl S
Format:	Book
Published:	Amherst, MA: Gower, 2003.
Subjects:	Customer services Service industries workers -- > Training of

Description
Physical Description:	xiii,257p(loose-leaf): ill; 30cm.
ISBN:	0874257379

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