Customer service in the information age : a common sense approach to high-tech help /

Customer service in the information age : a common sense approach to high-tech help /

Bibliographic Details
Main Author: Haberer, JoAnn
Format: Book
Published: Boston MA: Thomson, 2004.
Series:Crisp Fifty-Minute Series
Subjects:
Relation marketing
Customer relation -- > Management -- > Data processing
Customer services -- > Information technology
Electronic commerce -- > Customer services -- > Management
Description
Item Description:Includes bibliographical reference and index
Physical Description:vi,106p: ill; 26cm.
ISBN:1423917571(RM 159.80)

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