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|a 1423917571(RM 159.80)
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|y 201511041647
|z VLOAD
|
| 090 |
0 |
0 |
|a 658.812
|b HAB
|
| 100 |
1 |
# |
|a Haberer, JoAnn
|
| 245 |
0 |
0 |
|a Customer service in the information age :
|b a common sense approach to high-tech help /
|c JoAnn Haberer.
|
| 260 |
# |
# |
|a Boston MA:
|b Thomson,
|c 2004.
|
| 300 |
# |
# |
|a vi,106p:
|b ill;
|c 26cm.
|
| 490 |
0 |
# |
|a Crisp Fifty-Minute Series
|
| 500 |
# |
# |
|a Includes bibliographical reference and index
|
| 650 |
# |
0 |
|a Relation marketing
|
| 650 |
# |
0 |
|a Customer relation --
|x Management --
|x Data processing
|
| 650 |
# |
0 |
|a Customer services --
|x Information technology
|
| 650 |
# |
0 |
|a Electronic commerce --
|x Customer services --
|x Management
|