APA (7th ed.) Citation

FINCH, L. C. (2000). Call centre success: Essential skills for CSRs. Thomson.

Chicago Style (17th ed.) Citation

FINCH, Lloyd C. Call Centre Success: Essential Skills for CSRs. Australia: Thomson, 2000.

MLA (8th ed.) Citation

FINCH, Lloyd C. Call Centre Success: Essential Skills for CSRs. Thomson, 2000.