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| LEADER |
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|a 1423917472 (RM 159.80)
|
| 039 |
# |
9 |
|y 201511041647
|z VLOAD
|
| 090 |
0 |
0 |
|a 658.812
|b FIN
|
| 100 |
1 |
# |
|a FINCH, Lloyd C
|
| 245 |
0 |
0 |
|a Call centre success :
|b essential skills for CSRs /
|c Lloyd C. Finch.
|
| 260 |
# |
# |
|a Australia:
|b Thomson,
|c 2000.
|
| 300 |
# |
# |
|a vi,120p:
|b ill;
|c 26cm.
|
| 490 |
0 |
# |
|a Crisp Fifty-Minute Series
|
| 500 |
# |
# |
|a Includes bibliographical reference
|
| 650 |
# |
0 |
|a Telephone etiquette
|
| 650 |
# |
0 |
|a Call centers
|