Quality and performance excellence : management, organization and strategy /

Bibliographic Details
Main Author: Evans, James R
Format: Book
Published: Australia: Thomson, 2003.
Edition:5th. ed..
Subjects:
Description
Item Description:Includes biblliographical reference and index
Physical Description:x,500p: illl; 24cm.
ISBN:10:0324381328
13:9780324381320 (RM311.80)