APA (7th ed.) Citation

Smith, R. F. (2007). Business process management and the balanced scorecad: Using processes as strategic drives. John Wiley.

Chicago Style (17th ed.) Citation

Smith, Raplh F. Business Process Management and the Balanced Scorecad: Using Processes as Strategic Drives. Hoboken, NJ: John Wiley, 2007.

MLA (8th ed.) Citation

Smith, Raplh F. Business Process Management and the Balanced Scorecad: Using Processes as Strategic Drives. John Wiley, 2007.